VOLUNTEERS PAGE

Welcome

We are delighted that you have chosen to volunteer with Norwich Foodbank. Welcome to our team! Whilst we are our own registered charity, we are part of the wider UK network of Trussell  foodbanks, using their operational model and, most importantly, we share in their vision to see an end to the need for foodbanks.

Bookboon – new learning platform has launched

Bookboon is an exciting new way to access learning anywhere, anytime with just one click!

What is Bookboon?

Bookboon offers access to thousands of courses on demand. It does not replace our Assemble e-learning or live workshops but sits alongside them to provide a broader range of curated content including bite-sized eBooks, podcasts and videos as well as virtual classrooms featuring live and recorded sessions.

How can I access it?

You can access Bookboon on your computer, on a tablet or your mobile phone. Content can be downloaded so you can even learn on the go.

So why wait? Dive in and get learning – here: Home – Welcome to Bookboon Learning

 

Some helpful de-esculating phrases to remember

“I am happy to help, but I ask that you speak to me respectfully, thank you.”
“I cannot help you whilst you are using that language, if you stop, I am more than happy to help you.”

“I recognise that you are upset, but I kindly ask you to refrain from using inappropriate language during our conversation.”
“Your language is making myself and other guests uncomfortable, there are children in te area hearing those words.”

“I am trying to help you, but if you continue to (swear, shout, be aggressive) I will have to ask you to leave/ end this call/ refer you back to your agency.”
“I will have to ask you to leave if you are not respectful.”

“I hear your frustration, however, I am unable to assist whilst you…”

“I have asked you to.., and you haven’t so I’m going to need to ask you to leave/ I am going to end the call.”

 

Our foodbank centres