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Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a foodbank voucher.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, housing support officers, children’s centres, health visitors, social services and some local charities. Below are some of the agency’s in Norwich. 

Helpful Agencies

General Advice including Debt and Welfare Benefit: 

  • Norfolk Citizens Advice (general advice helpline including debt) 03444 111 444  or their branch in the Forum 0800 144 8848
  • Age UK Norwich (over 50’s): 01603 496333
  • Age UK Norfolk (if you don’t live in Norwich): 01603 787111
  • MAP (under 25’s):  01603 766994
  • Future Support: 01603 327889


  • Norwich City Council: 0344 980 3333
  • Broadland District Council: 01603 431133
  • South Norfolk Council: 01508 533701
  • Norfolk County Council’s Client Hardship Service


  • Change, Grow, Live: 01603 514096


  • Shelter: 0330 175 5121
  • Pathways (homeless): 01603 984694


  • Equal Lives: 01508 491210 

Legal Advice:  

  • Norfolk Community Law Service: 01603 496623 

Refugee, Migrant, Asylum seekers:

  • New Routes Integration: 01603 662648
  • Access Migrant Support: 01553 773905

Mental Health:

  • Single Point of Access Team: 0300 790 0371
  • Norfolk and Suffolk First Response: 0808 196 3494
  • NHS: 111 and select mental health option 2


  • Equal Lives: 01508 491210


  • Oak Grove Money Advice:  01603 403388
  • Christians Against Poverty: 0800 328 0006

Domestic Violence and Abuse:

  • Leeway (male and female): 0300 561 0077

Get in touch with us.

If you call or email our foodbank we can talk through your situation and put you in touch with a relevant local agency.

Once you have your foodbank voucher you can take it to any* of our foodbank Locations to collect your parcel.

*If you have any dietary requirements you will need to go to the foodbank centre which is on your voucher. Please call us on 0300 365 1123 if you need details. 

We’ll also help to support you in any other ways that we can. Most of our foodbank centres offer a cafe style environment and our aim is to provide non-judgemental support at the point of crisis.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.

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