For a list of helpful agencies, please click here.

Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a foodbank voucher.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, most can issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, housing support officers, children’s centres, health visitors, social services and some local charities. Below are some of the agencies in Norwich. 

Helpful Agencies

General Advice including Debt and Welfare Benefit: 

Councils:

Addiction:

Housing:

Disabilities:  

Legal Advice:  

Refugee, Migrant, Asylum seekers:

Disabilities:

Debt:

Domestic Violence and Abuse:

  • Leeway (male and female): 0300 561 0077

Mental Health:

The following list is from Norfolk County Council website

  • NHS Talking Therapies can support you in the first steps to make changes in your life. It offers support to manage your levels of stress and connect you with others, as well as symptoms of anxiety and depression. Call 0300 123 1503
  • The Wellbeing Hubs across Norfolk and Waveney are a safe space to get support in your community.
  • The Reading Well scheme at Norfolk libraries. It offers self-help books recommended by healthcare professionals and mood-boosting books.
  • Norfolk and Waveney Mind offers various services. It includes supported housing, crisis helplines, drop-in centres, employment and training schemes, counselling and befriending.
  • For social care advice the Norfolk Community Advice Network may be able to help
  • Don’t forget the benefits that being active can have for your wellbeing. Local support is available to improve your fitness level through Ready to Change. You can also visit the NHS website for tips, online tools and general advice about wellbeing and mental health.
  • Try Every Mind Matters to understand more about the causes and effects of stress, and for self-care tips to help manage it
  • You Are Not Alone (YANA) provides support for those in farming and rural professions – call 0300 323 0400
  • Menscraft is a Norfolk-based charity focusing exclusively on the health and wellbeing of men

National helplines for adults

Help for children and young people

  • FYI Norfolk – health advice and information for 11- to 24-year-olds across Norfolk & Waveney, with trusted advice from NHS clinicians
  • Childline – support for children and young people. Call 0800 1111
  • Just One Norfolk – support regarding children, young people and families across Norfolk.
  • Kooth – Free anonymous mental wellbeing support for children, including online messaging service
  • PAPYRUS – help for people up to age 35 considering suicide 0800 068 41 41

Get in touch with us.

If you call or email our Foodbank we can talk through your situation and put you in touch with a relevant local agency.

Once you have your Foodbank voucher you can take it to any* of our Foodbank Locations to collect your parcel.

*If you have any dietary requirements you will need to go to the Foodbank centre which is on your voucher. Please call us on 0300 365 1123 if you need details. 

We’ll also help to support you in any other ways that we can. Most of our foodbank centres offer a cafe style environment and our aim is to provide non-judgemental support at the point of crisis.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.

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