Helpful agencies

Local agencies can provide long term support.

Our list provides the details of the agencies we work with.

General Advice including Debt and Welfare Benefit

• Norfolk Citizens Advice (general advice helpline including debt) 03444 111 444  or their branch at Pottergate (83-87 NR2 1DZ) 0800 144 8848
• Age UK Norwich (over 50’s): 01603 496333
• Age UK Norfolk (if you don’t live in Norwich): 01603 787111
• MAP (under 25’s):  01603 766994
• Future Support: 01603 327889
• British Red Cross: 01603 253400

Councils

• Norwich City Council: 0344 980 3333
• Broadland District Council: 01603 431133
• South Norfolk Council: 01508 533701
• Norfolk County Council’s Crisis and Resilience Service (CRS)

Addiction

• Change, Grow, Live: 01603 514096

Housing

• Shelter: 0330 175 5121
• Pathways (homeless): 01603 984694

Disabilities

• Equal Lives: 01508 491210

Legal advice

• Norfolk Community Law Service: 01603 496623 

Refugee, migrant, asylum seekers

• New Routes Integration: 01603 662648
• GYROS: Advice Line open every Tuesday 10.00 – 12.00 0745 8301091
• Migrant Help: Free asylum helpline: 0808 8010 503

Debt

• Oak Grove Money Advice:  01603 403388
• Christians Against Poverty: 0800 328 0006
• NCMACC: hello@ncmacc.org.uk, 01603 559609

Domestic violence and abuse

• Leeway (male and female): 0300 561 0077

Mental health

• Single Point of Access Team: 0300 790 0371
• Norfolk and Suffolk First Response: 0808 196 3494
• NHS: 111 and select mental health option
• Samaritans: 116123 (support only, unable to issue vouchers directly)

Norfolk County Council recommended agencies

The following list is from Norfolk County Council website

• NHS Talking Therapies can support you in the first steps to make changes in your life. It offers support to manage your levels of stress and connect you with others, as well as symptoms of anxiety and depression. Call 0300 123 1503
• The Wellbeing Hubs across Norfolk and Waveney are a safe space to get support in your community.
• The Reading Well scheme at Norfolk libraries. It offers self-help books recommended by healthcare professionals and mood-boosting books.
• Norfolk and Waveney Mind offers various services. It includes supported housing, crisis helplines, drop-in centres, employment and training schemes, counselling and befriending.
• For social care advice the Norfolk Community Advice Network may be able to help
• Don’t forget the benefits that being active can have for your wellbeing. Local support is available to improve your fitness level through Ready to Change. You can also visit the NHS website for tips, online tools and general advice about wellbeing and mental health.
• Try Every Mind Matters to understand more about the causes and effects of stress, and for self-care tips to help manage it
• You Are Not Alone (YANA) provides support for those in farming and rural professions – call 0300 323 0400
• Menscraft is a Norfolk-based charity focusing exclusively on the health and wellbeing of men

National helplines for adults

• NHS 111- Call 111 and select the mental health option for support in a crisis
• The Silver Line – helpline for older people 0800 4 70 80 90
• MIND – call the infoline from Monday–Friday 9am–6pm on 0300 123 3393
• Samaritans – call free anytime on 116 123
• Campaign Against Living Miserably (CALM) – call 0800 58 58 58 from 5pm to midnight, available every day
• Relate – Relationship advice and counselling
• Family Lives – Call free on 0808 800 2222 for parenting and family support.
• MindEd – Safe and reliable mental health advice for older people and those who care for them
• Shout! free 24/7 crisis text line – text SHOUT to 85258 if you feel unable to talk
• Rethink – Mental Health Information-for helpline call 0808 801 0525 or emai advice@rethink.org – webchat is available on the website
• Lighthouse Construction Industry Charity provide free support for all construction Workers and their families. Call the UK 24/7 helpline on 0345 605 1956 or download the Self Support App
• Mates in Mind also support the construction industry and related sectors. Text ‘BeAMate’ to 85258 to access the text support service

Help for children and young people

• FYI Norfolk – health advice and information for 11 to 24-year-olds across Norfolk & Waveney, with trusted advice from NHS clinicians
• Childline – support for children and young people. Call 0800 1111
• Just One Norfolk – support regarding children, young people and families across Norfolk.
• Kooth – Free anonymous mental wellbeing support for children, including online messaging service
• PAPYRUS – help for people up to age 35 considering suicide 0800 068 41 41