Donate foodGet emergency foodDonate

Help and advice

Access a range of advice and support, including money advice and guidance on social security payments and grants that may be available to you.

Arms of one person handing another a leaflet

Jump to:

Advice services Financial support Get emergency food Other food services

Norwich Foodbank and our support services are here to help, acting with respect and without judgement.

Advice services

Advice helpline

If you’re worried about money and struggling to afford the essentials, you can contact a free helpline for personalised support.

Food bank visitor sat holding a mug of tea with Ending hunger together written on mug

Helpful agencies

Local agencies can provide long term support. Our list provides the details of the agencies we work with.

Financial support

Find out which social security payments and financial support you may be eligible for.

Benefits calculator

Social security provides financial support to certain people on low incomes, or to meet specific needs. Find out which social security payments you may be eligible for.

Energy bill support

If you need support with your gas and electricity bills, find out who to contact for help.

Budgeting calculator

We have found that budgeting calculators can be a great tool to help keep finances on track. Money Helper is just one of the online calculators that helps to breakdown what goes out with what is coming in.

Turn2Us grant search

This Grants Search is supplied by Turn2us Grant Search, a free, independent charity which helps people access the money available to them – through welfare benefits, grants and other help. This is just to show what you can apply for, not a guarantee of what you will get.

Gov.uk grant search

Find a grant is a service that allows you to search government grants. You can use this service to:

– access government grant funding
– search and filter to find a grant that matches your needs
– find out if you are eligible to apply for a grant
– find out how to apply for a grant

Get emergency food

If you need help, we can provide an emergency food parcel. We can help you find out where to get a food voucher for emergency food.

Get emergency food
Hands packing a green tray with food items

If you have a food voucher and your parcel has no specific requirements for dietary needs or cooking facilities, you can redeem your voucher at any of our centres.

View our centre locations online. If you prefer you can download a list of our centres.

Other food services

Foodbanks, Social Supermarkets and Community Fridges – Which is best for me?

It can be hard to know what the best option is sometimes, especially if you are unfamiliar with the services that are available.

Norwich Foodbank

Here for when people are in crisis. With a referral, you'll receive an emergency food parcel. We do our best to meet any dietary needs. We are unable to accept food past its best before date. Compassionate, discreet, free and always accompanied by support for your circumstances.

Social Supermarkets

Open to those on a low income and who also live in specific postcodes. Most can accept food past its best before date. For a small membership fee, you can shop for discounted groceries, toiletries and essentials.

Community Fridges

Free and open to everyone (some postcodes dependant). Take what you need or share what you can. Most accept food past its best before date. A great way to reduce food waste and connect with others.